What are the parcel size and weight limits?

Each parcel must not exceed a weight of 30 kg. For dimensions, the total (Length + Width + Height) must not exceed 300 cm, with no single side exceeding 150 cm.

Courier & Doorstep Parcel Delivery Service in Singapore

Q: What is the delivery lead time for SPX Express in Singapore?

SPX Express aims to deliver parcels within a standard lead time of D+3 (three calendar days from pickup). While we do not offer a formal express service, our operational data reflects that over 95% of parcels are delivered by the next day.

Q: Do you offer return services?

Yes, return services are available when necessary and will be directed back to the original shipper's address.

Q: What is the compensation policy for lost parcels?

In the event of parcel loss, compensation will be provided based on the listing price of goods or SG$150, whichever is lower.

Q: How are shipping fees calculated?

Shipping fees are currently calculated based on the actual weight of the parcel. Volumetric weight will not apply unless otherwise notified.

Q: What is the pickup schedule?

Parcels are eligible for daily pickup between 3:00 PM and 8:00 PM, including Sundays and selected public holidays.

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Service & Operations Overview
1. Delivery Lead Time
SPX Express aims to deliver parcels within a standard lead time of D+3 (three calendar days from pickup). While we do not offer a formal express service, our operational data reflects that over 95% of parcels are delivered by the next day.
2. Returns
Return services are available when necessary and will be directed back to the original shipper's address.
3. Loss & Compensation Policy
In the event of parcel loss, compensation will be provided based on the listing price of goods or SG$150, whichever is lower.
4. Weight Calculation
Shipping fees are currently calculated based on the actual weight of the parcel. Volumetric weight will not apply unless otherwise notified.
5. Pickup Schedule
Parcels are eligible for daily pickup between 3:00 PM and 8:00 PM, including Sundays and selected public holidays.
6. Permissible Parcel Types
All parcels must comply with SPX’s shipping policies. For a complete list of restricted items, please refer to our Terms of Service and Prohibited Items Policy. SPX does not support the delivery of temperature-controlled or perishable items.
7. Parcel Size & Weight Limits
Each parcel must not exceed:
Weight: 30 kg
Dimensions: Total (L + W + H) must not exceed 300 cm, and no single side should exceed 150 cm.
8. General Contact Information
For further assistance, you may:
Use our Contact Form [OR] Reach out to your SPX Express Account Manager (if applicable) [OR] Email us at: contactus.sg@spxexpress.com